{"id":22856,"date":"2026-03-17T09:00:16","date_gmt":"2026-03-17T09:00:16","guid":{"rendered":"https:\/\/koiosintelligence.ca\/?p=22856"},"modified":"2026-03-31T16:45:32","modified_gmt":"2026-03-31T16:45:32","slug":"agt-case-study","status":"publish","type":"post","link":"https:\/\/koiosintelligence.ca\/fr\/news\/agt-case-study\/","title":{"rendered":"\u00c9tude de cas : la transformation num\u00e9rique d'Assurancia avec Olivo"},"content":{"rendered":"

Assurancia Groupe Tardif (AGT)<\/strong> has 122 brokers and 48 administrative staff, and serves private and commercial insurance clients in the provinces of Quebec and Ontario.<\/p>\n

After more than 70 years in business, AGT was ready to find a way to digitise the customer and broker experience.<\/strong> It wanted to save time on administrative tasks through automation so it could focus on important cases. AGT also wanted to better qualify its customers<\/strong> for several products, including personal automobile insurance, home insurance and commercial insurance.<\/p>\n

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Mr Fran\u00e7ois Gagn\u00e9, Managing Director and EOS Integrator at AGT, has integrated a virtual insurance assistant into the workflows and emphasizes that this product represents the future of InsurTech: <\/span><\/p>\n<\/div><\/div><\/div>

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\"Olivo is the new generation of virtual assistant for brokers: a customer-centric tool that makes every transaction simple and seamless.\"<\/span><\/p>\n<\/div><\/div><\/span><\/blockquote>

<\/span>Fran\u00e7ois Gagn\u00e9<\/strong>, <\/span>Managing Director and EOS Integrator at AGT<\/span><\/span><\/div><\/div><\/div><\/div><\/div><\/div>
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Our approach<\/h3>\n<\/div><\/div><\/div>

OlivoAgent has been deployed in personal automobile and home insurance. Each product is paired with an agent tailored to its sector. Each agent possesses specialist knowledge that enables them to answer a client's questions and walk them through a process.<\/span><\/p>\n

The solution supports complex workflows, including policy applications, renewals and endorsements. AGT customers can now initiate a process or chat with a broker in real time, wherever they are, at any time. Agents also connect seamlessly to the client's ecosystem, including its broker management system (BMS). The Olivo platform is integrated with EPIC via the SDK to speed up the quotation process.\u00a0<\/span><\/p>\n<\/div><\/div><\/div>

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WHY THIS MATTERS<\/strong>
\nRobust integrations ensure that information synchronization can be carried out simply at the click of a button or fully automatically.<\/span><\/p><\/span><\/div><\/div><\/div><\/div>

Results<\/h3>\n<\/div><\/div><\/div>

Following the implementation of OlivoAgent:<\/span><\/p>\n