{"id":3130,"date":"2025-07-17T15:51:19","date_gmt":"2025-07-17T15:51:19","guid":{"rendered":"https:\/\/koiosintelligence.ca\/?p=3130"},"modified":"2025-12-08T19:07:54","modified_gmt":"2025-12-08T19:07:54","slug":"client-story-j-gerard-fortin","status":"publish","type":"post","link":"https:\/\/koiosintelligence.ca\/fr\/news\/client-story-j-gerard-fortin\/","title":{"rendered":"T\u00e9moignage client : Comment J. G\u00e9rard Fortin a gagn\u00e9 un temps pr\u00e9cieux gr\u00e2ce \u00e0 Olivo"},"content":{"rendered":"

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J. G\u00e9rard Fortin & Associ\u00e9s Inc. est une entreprise familiale qui, \u00e0 ce jour, a vu quatre g\u00e9n\u00e9rations de Fortin \u00e0 sa t\u00eate. Depuis 1936, la soci\u00e9t\u00e9 s'efforce de r\u00e9pondre \u00e0 tous les besoins en mati\u00e8re d'assurance de la population qu\u00e9b\u00e9coise. Et, tout comme leur entreprise s'est transmise au fil des d\u00e9cennies, bon nombre de leurs clients leur sont \u00e9galement rest\u00e9s fid\u00e8les de g\u00e9n\u00e9ration en g\u00e9n\u00e9ration.<\/span><\/h6>\n
Cela pose un d\u00e9fi particulier \u00e0 J. G\u00e9rard Fortin : comment am\u00e9liorer son service \u00e0 la client\u00e8le sans s'ali\u00e9ner ses clients de longue date ?<\/h6>\n

L'entreprise est fi\u00e8re d'offrir un service rapide, efficace et personnalis\u00e9. Elle sait avant tout que la vente d'assurances repose sur une \u00e9coute attentive de ses clients. Elle a choisi notre produit Olivo, une plateforme cloud bas\u00e9e sur l'IA qui cr\u00e9e des conversations engageantes et rationalise les processus li\u00e9s aux assurances, tels que les devis, le service apr\u00e8s-vente, les r\u00e9clamations, etc.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>

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Depuis l'int\u00e9gration de l'assistant virtuel, notre \u00e9quipe consacre beaucoup moins de temps aux t\u00e2ches r\u00e9p\u00e9titives, telles que les modifications de politique ou les demandes de devis, ce qui nous permet de nous concentrer sur le service client et de g\u00e9rer un volume de dossiers consid\u00e9rablement plus important.<\/p>\n<\/div><\/div><\/span><\/blockquote>

<\/span>Bruno Fortin<\/strong>, <\/span>Pr\u00e9sident, J. G\u00e9rard Fortin et Associ\u00e9s Inc.<\/span><\/span><\/div><\/div><\/div><\/div><\/div><\/div>

Voici Remco, votre assistant personnel \u00e0 intelligence artificielle.<\/h2>\n<\/div><\/div><\/div>
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J. G\u00e9rard Fortin & Associ\u00e9s Inc. a choisi le nom Remco pour son assistant virtuel. Cet assistant parle anglais et fran\u00e7ais, et sert une client\u00e8le bilingue du Qu\u00e9bec et d'ailleurs. Remco aide J. G\u00e9rard Fortin dans les domaines de l'assurance automobile, habitation, commerciale et titres.<\/p>\n

\"Our customers now benefit from instant assistance, 24 hours a day, whether online or by phone. The result: a higher degree of satisfaction and an even stronger brand image. The platform's seamless integration with our business management system (BMS) and insurers' portals immediately drew us in. Automated data exchange eliminated data entry errors and significantly accelerated our processes.\"<\/p>\n

Lorsqu'on adopte une nouvelle technologie dans une entreprise bien \u00e9tablie, Fortin souligne l'importance d'avoir une \u00e9quipe de d\u00e9veloppement qui vous accompagne \u00e0 chaque \u00e9tape du processus.<\/p>\n

\"The Ko\u00efos team supported us throughout the project, from planning to deployment. Their knowledge of the insurance sector, combined with their human-centric approach, bolstered our trust and encouraged rapid adoption within our organization.\"<\/p>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>

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10 termes li\u00e9s \u00e0 l'IA que tout courtier d'assurance doit conna\u00eetre pour rester comp\u00e9titif en 2025 \u2013 Et pourquoi les chatbots ne suffisent pas<\/span><\/strong><\/p>\n

Publi\u00e9 le 5 f\u00e9vrier 2025<\/p>\n

Gabrielle Reid<\/p>\n<\/div>\n<\/div>\n<\/div>

<\/div><\/div><\/div><\/div><\/div><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":3886,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[21],"tags":[],"class_list":["post-3130","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-client-stories"],"acf":[],"yoast_head":"\nClient Story: How J. 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