How J. Gérard Fortin freed up valuable time with Olivo
Published on July 17, 2025
J. Gérard Fortin & Associés Inc. is a family-run business that, to date, has seen four generations of Fortins at the helm. Since 1936, the company has sought to meet every insurance need for the people of Québec. And, much like how their company has been handed down through the decades, many of their clients have remained with them from generation to generation as well.
This presents J. Gérard Fortin with a particular challenge, how do they elevate their customer service without alienating their legacy clients? The company prides themsleves on delivering fast, efficient and personalized service. Above all, they know that selling insurance is a matter of truly listening to their clients. They decided to go with our product, Olivo, an AI cloud platform that creates engaging conversations and streamlines insurance workflows such as quoting, aftersales, claims, and more.
Since integrating the virtual assistant, our team spends much less time on repetitive tasks – such as policy changes or quotation requests – allowing us to concentrate on customer support and manage a considerably higher volume of cases.
Bruno Fortin, President, J. Gérard Fortin et Associes Inc.J. Gérard Fortin & Associés Inc. decided to go with the name Remco for their virtual teammate. The assistant speaks English and French, servicing the bilingual clientele of Quebec and beyond. Remco helps J. Gérard Fortin with Auto, Home, Commercial, and Title insurance.
Our customers now benefit from instant assistance, 24 hours a day, whether online or by phone. The result: a higher degree of satisfaction and an even stronger brand image. The platform’s seamless integration with our business management system (BMS) and insurers’ portals immediately drew us in. Automated data exchange eliminated data entry errors and significantly accelerated our processes.
Bruno Fortin, President, J. Gérard Fortin et Associes Inc.See how it works for yourself by requesting a free demo.
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Founded in 2017, Koïos Intelligence’s mission is to empower the insurance and financial industry with the next generation of intelligent and customized systems that are supported by Artificial Intelligence, statistics and operational research. Combining the knowledge of our lead experts in Insurance, Finance and Artificial Intelligence, Koïos is developing new technologies that redefine the interactions between insurers, brokers and customers.