Olivo

Our conversational AI platform

Olivo is a native cloud application built with state-of-the-art algorithms in Natural Language Processing that attains levels of human-like performance and enables the centralization and digitization of the insurance industry in a single tool.

Treating any user interaction based on its context, Olivo offers the consumer a greater variety of products and a unique experience by streamlining the pre-purchase, purchase and post-purchase processes for all types of insurance.

Making Your Insurance Business Work Better

For Brokerages

Increase consumer satisfaction, improve overall digital experience, lower operating costs as well as accelerate sales cycles and reduce abandonment by engaging website visitors, thus increasing conversion rates.

 

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For Insurers

Increase consumer satisfaction and improve overall digital experience, lower operating costs in the call centers by streamlining the underwriting and claims insurance processes through real-time data gathering.

 

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AI Platforms

customer journey

Step 1: Client meets Olivo

Clients learn about different types of insurance and what product best suits them. They answer a brief series of personal questions (age, status, etc.). They can even get an approximate quote from Olivo.

Step 2: Broker collects info

Brokers get access to all client information that is collected through conversations with Olivo through a personal dashboard that keeps track of leads. Sentiment Analysis is used to measure the satisfaction and interest of clients.

Step 3: Close the deal

Clients can decide to get in contact with a broker at any time. A follow-up, such as a video call, is then set up instantaneously through which brokers can help, advise and guide clients in picking the best insurance products and companies for them.

THE CLIENT PROCESS

Start a conversation

The client contacts our chatbot Olivo online or by phone, anytime and anywhere.

Answer Olivo’s questions

Olivo asks the client all the questions necessary to get their optimal customised quotes.

Get a quote instantly

Based on their answers, Olivo offers the client multiple quotes from which to choose from.

Contact a broker

Brokers can help, advise, and guide clients in picking the best insurance products for their needs.

Get insured

Brokers complete the submission process with the client.

OLIVO ON THE GO

Olivo‘s mobile feature allows clients to communicate with the conversational AI platform over the phone. No need for an active Internet connection. 

Thanks to Voice over Internet Protocol (VoIP) technology, Olivo can connect your clients to agents no matter their location. This means clients can access Olivo by phone call, from anywhere in the world, at any time they wish.

 

Mobile

Offline

24/7

0%
decrease in service costs
0%
boost in productivity
0x
reduction in response time

75% of customers expect a response within 5 minutes

Overcrowded call centers cost your business time and money. 

Koios Intelligence moves customers from IVR to profitable digital and messaging channels like web chat, SMS, email and WhatsApp, where Koios Intelligence and bots create better experiences and solve customer cases at scale – all powered by the most advanced AI engine in the industry.

Conversational AI is a cost-effective alternative to agent-assisted conversations. By analyzing customer messages in real time to understand intent, context, and sentiment, AI chatbots can deliver automated, human-sounding responses that mirror the conversation. Olivo allows you to answer your clients’ queries immediately, whether it be a quotation or any contract changes, and streamline all the back office operations through our call center application. This streamlines routine use cases (like order management, password resets, authentication, and payments), while helping human agents respond better and with higher quality.

75%

Solve customer cases faster with Olivo, our conversational AI

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Value chain

Pre-Purchase

Purchase

Post-Purchase

Claims

Pre purchase

Product Management

Product Development

Actuarial Process

Risk Management

Product Pricing

Regulatory Reporting

Product Recommendation

Pre purchase

Marketing

Lead Generation

Quote

Channel Support

Campaign

Upsell/Cross-Sell

Customer Advising

Purchase

Underwriting & Acquisition

Document Submission

Underwriting

Fraud Management

Policy Issue

Payments

Post-purchase

Policy Serving

Customer Queries

Policy Endorsements

Policy Renewals

Payment & Refunds

Agent Inquiries

Notifications & Updates

Claims

Claims Management

Claims FNOL

Claims Validation

Claims Assessment

Claims Adjudication

Claims Settlement

Subrogation & Recovery

Insurance verticals

Life

Automobile

Home

Health

Disability

Travel

BENEFITS

Lower expenses

Increased sales

Competitive pricing

Higher rates of automation

Improved customer experience

Increased customer engagement

Higher customer lifetime value

Full-Stack Enterprise Platform

Build locally, host anywhere

  • Remain owner of your intellectual property and data.
  • Train, validate and test your Chatbot with a user friendly interface.
  • Koïos team supports you in personalizing your Chatbot to be aligned with your own vision.

Multichannel

     

  • Deploy your Chatbot on any channel.
  • We support Facebook Messenger, Slack, Cisco, Twilio and any API available on the market.
  • Deploy a voice-enabled Chatbot on your call-center.

Acceleration

 

  • Gain compliant insurance data with over 150,000 questions already gathered by the Koïos team.
  • Koïos team helps your build your customized Chatbot in a matter of weeks.
  • Koïos offers a graphical interface to train your bot with your own data.

NLU & Analytics

     

  • Accelerate and automate the gathering of behavioral real-time data.
  • Fine-tune the cross selling strategy and enhance retention and loyalty, while reducing marketing services costs.
  • Track all conversations, active users, then assess the average conversation time and major metrics.

FEATURES

Ease of use

Augment your dataset to train our AI engines. Deploy in seconds using our Kubernetes recipe.

AI Stack

Artificial intelligence engines for classification, voice recognition and entity extraction – coupled with NLP techniques to extract structured data.

Security

Your information and conversations are confidential. Your discussions are encrypted.

Analytics

Visualize user behaviour with a pondered discussion tree. Use reports to improve continuously.

Portability

Deploy anywhere: Facebook, WhatsApp, GSM Network, Custom Web Widget or Mobile App.

Scalability

Scale horizontally using Cloud as a provider. Zero downtime rolling updates.

 

Discover what Olivo can do for you

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