Assurancia Groupe Tardif (AGT) has 122 brokers and 48 administrative staff, and serves private and commercial insurance clients in the provinces of Quebec and Ontario.
After more than 70 years in business, AGT was ready to find a way to digitise the customer and broker experience. It wanted to save time on administrative tasks through automation so it could focus on important cases. AGT also wanted to better qualify its customers for several products, including personal automobile insurance, home insurance and commercial insurance.
Mr François Gagné, Managing Director and EOS Integrator at AGT, has integrated a virtual insurance assistant into the workflows and emphasizes that this product represents the future of InsurTech:
"Olivo is the new generation of virtual assistant for brokers: a customer-centric tool that makes every transaction simple and seamless."
François Gagné, Managing Director and EOS Integrator at AGT
Our approach
OlivoAgent has been deployed in personal automobile and home insurance. Each product is paired with an agent tailored to its sector. Each agent possesses specialist knowledge that enables them to answer a client's questions and walk them through a process.
The solution supports complex workflows, including policy applications, renewals and endorsements. AGT customers can now initiate a process or chat with a broker in real time, wherever they are, at any time. Agents also connect seamlessly to the client's ecosystem, including its broker management system (BMS). The Olivo platform is integrated with EPIC via the SDK to speed up the quotation process.
WHY THIS MATTERS
Robust integrations ensure that information synchronization can be carried out simply at the click of a button or fully automatically.
Results
Following the implementation of OlivoAgent:
- 55% of AGT's customers who began the process with the agent completed full questionnaires, including the insurer's specific legal and underwriting requirements.
- This performance significantly exceeded the industry benchmark, which stands at 5–30% for comparable forms.
AGT has also increased customer traffic on digital channels, thanks to processes that allow customers to contact an agent via their website or by phone.
This has been brilliant for their marketing campaign. This demonstrates that it is more effective to meet customers where they are rather than forcing them to come to you. By offering their services only during working hours, businesses risk losing customers outside office hours, at weekends and on public holidays. It is essential to create a seamless connection between services offered and customers at a time when many businesses are competing for the same customer's attention.
Finally, AGT has reduced the need for manual data entry for brokers. Forms can be synchronised instantly with a single click or via an automation script. This connectivity with existing management systems ensures that brokers do not have their workload increased by our AI tool.
Enabling brokers to digitise their workflows
The day-to-day operations of a P&C insurance brokerage or agency are often filled with administrative tasks such as broker workflows, data uploads to insurers' portals and manual data entry into the firm's BMS, but the automation of these tasks has been a game-changer. Thanks to AI-based solutions, agents can now eliminate bottlenecks, significantly improve the customer experience and streamline workflows with precision.
About Koïos Intelligence
Founded in 2017, Koïos Intelligence's mission is to empower the insurance and financial industry with the next generation of intelligent and customized systems that are supported by Artificial Intelligence, statistics and operational research. Combining the knowledge of our lead experts in Insurance, Finance and Artificial Intelligence, Koïos is developing new technologies that redefine the interactions between insurers, brokers and customers.